Contact the desk
How to reach the desk with corrections, tips, and reader letters. The desk does not handle sign-in, withdrawal, KYC or operator complaints.
How to reach the desk
The desk reads reader email at the published contact address. The desk does not run a contact form on this page; the email address is the right channel for corrections, tips, and reader letters. The desk aims to respond within five working days.
What to send
Corrections: a fact-check against the operator's published rule page or help-centre FAQ. Tips: a rule update, a help-centre change, a new variant, an app version. Reader letters: a personal account of a rummy session that matches the editorial line.
What the desk does not handle
The desk does not handle sign-in issues, withdrawal issues, KYC issues, or complaints about an operator. Those belong to the operator's customer-support menu; the desk's escalation guide walks through the next step if the operator does not respond.
Submitting a reader letter
The desk publishes reader letters that match the editorial line. A reader letter is a personal account of a rummy session — a hand you played, a strategy you tried, a rule page that surprised you. The desk edits for length and clarity but does not rewrite the substance.
Submission guidelines
Keep the letter under 500 words. Open with the situation (the format, the table size, the hand you were dealt). Add the move you made and why. Close with what you learned. Avoid mentioning specific operators by name; the desk's editorial line is operator-agnostic.
What the desk covers
Contact questions readers send in
What is the desk's response time?
The desk aims to respond within five working days. Reader letters are published in the next available digest slot.
What is the desk's email address?
Published in the desk's contact menu on this page. The desk does not publish a contact form to keep the channel clean.
What if I have a complaint about an operator?
File with the operator's customer-support menu first. The desk's escalation guide walks through the next step.
Can I send a tip anonymously?
Yes. The desk accepts anonymous tips and protects the sender's identity. A tip that names the operator and the issue is enough; the desk does not need the sender's contact details.